From first report to fixed and recorded.
A repair starts as a message and ends as an invoice, and in between it is easy to lose track. We build repairs systems that take the report with photos, get it to the right trade, keep the tenant updated and record every step, so you can always show what happened and when.
Every repair, start to finish.
The same journey whether it is a dripping tap or a boiler failure in winter: reported, judged, booked, fixed and signed off, with nothing living only in someone's phone.
Tenants describe the problem from their phone, add photos or a video and say when someone can get in.
No heating, no hot water, leaks and safety issues jump the queue and alert the right person straight away, day or night.
A job sheet with the photos, address and access details goes to your contractor, who updates it through a simple link.
Reported, acknowledged, booked, attended and fixed, each with a time, plus every attempt to get access.
Damp and mould reports recorded with photos and dates and followed up to the end, with the timings ready if the rules tighten for private homes.
Jobs over a set amount wait for the owner's approval, and each invoice is attached to the job it belongs to.
Photos of the finished work and the tenant's confirmation close the job, so nothing is marked done that is not.
Boiler services, gutter clearing, alarm tests and other routine jobs scheduled in advance, not remembered at the last minute.
Spend per home, per contractor and per tax year, ready for owners' statements and your accountant.
How a repair moves through.
Four stages, each one recorded, with the tenant kept in the loop throughout.
The tenant reports it with photos and access times, and gets an instant acknowledgement.
Urgent or routine, landlord's job or tenant's, decided quickly and recorded with the reason.
Your contractor gets the job sheet, books the visit and updates progress through their link.
Finished photos, the invoice and the tenant's confirmation filed against the home.
Who it is built for.
Fits the way your trades work.
Repairs involve people outside your business, so the system is built for them too.
Your contractors
Job details by email and a simple link to update the job and upload photos or certificates. No account or app needed.
Your tenants' phones
Reports and updates through a tenant portal in the phone's browser, or through an app if you have one.
Your accounts
Repair costs exported by home and by tax year, in a shape your accountant or bookkeeping software can use.
Your compliance tracker
Gas and electrical work closes the matching certificate task, so a repair and a renewal never live in two places.
Repairs and the rules.
Repair duties are tightening. These are the ones a good repairs record helps you meet and evidence.
Awaab's Law for private tenancies
Social landlords already face fixed deadlines to investigate and fix hazards such as damp and mould. The government is consulting on extending this to private tenancies, including how quickly emergencies must be dealt with. Scotland's version has applied to private landlords since 6 October 2026.
Source: GOV.UK consultation, Extending Awaab's Law to private rented tenancies
The Decent Homes Standard for private rented homes
The government plans to apply a new Decent Homes Standard to private rented homes from 2035. Councils can already fine up to £7,000 over the most serious Category 1 hazards.
Source: GOV.UK, The new Decent Homes Standard: policy statement
Gas every year, electrics every five
A Gas Safe registered engineer must check gas appliances every 12 months, with the record to tenants within 28 days. Electrical installations must be inspected at least every five years, with reports to tenants within 28 days and fines of up to £40,000.
Source: legislation.gov.uk, Electrical Safety Standards Regulations 2020, reg 3
Smoke and carbon monoxide alarms
Every storey used as living accommodation needs a smoke alarm, and any room with a fixed combustion appliance other than a gas cooker needs a carbon monoxide alarm. Alarms must be checked on the day a tenancy starts.
Source: GOV.UK, Smoke and carbon monoxide alarm regulations: guidance
A summary to show where software helps, not legal advice. Checked against the sources shown on 23 October 2026.
Good questions.
Anything else, ask us on the call.
Do our contractors need an account or an app?
Can tenants report problems out of hours?
Can we set spending limits?
What about damp and mould?
Do you understand the trades side?
Can it handle communal repairs in a block?
Goes well with
Tell us how you work today.
A short call, your screen and ours. We listen to how your week runs, show you what we would build, and give you a fixed price in writing.
- Built around your process, not a template
- Hosted, looked after and improved by us
- One UK studio from first call to launch
Prefer email? semir@bozmaps.com