Housing Platformby BozAppsBook a walkthrough

Bespoke CRM and finance for housing providers

The bridge between a referral and a home.

One platform for emergency, temporary and supported housing providers. Referrals, homes, landlords, councils, documents and money, shaped around the way your team already works. Designed, built and run by BozApps.

Book a walkthrough See how it works

Shaped inside a working London housing provider Hosted in London AI that asks before it acts

app.yourhousing.co.uk

Good morning, Sam

6 referrals arrived overnight. 5 were filed for you, 1 needs a look.

Find anything

12+6Open referrals

38Homes available

5Viewings today

£18,400Owed over 6 weeks

Referred 6

Household of 43 bed · ground floor · SE13

SafeguardingAK

Single, 34Studio or 1 bed · N15

Day 12 of 56RM

Matched 4

Household of 32 bed · E17 · LHA ok

Score 94JT

Couple, 2 children2 bed · CR0

Score 88AK

Viewing 3

Household of 5Today 14:30 · IG1

TodaySB

Single parent, 1Thu 10:00 · SE6

EICR dueRM

Offer 2

Household of 21 bed · E6

Docs 4 of 5JT

Signed 9

Household of 4Pack sent · N9

InvoicedSB

Single, 51Move-in Fri · E13

Checklist 3/5AK

Referral filed from emailNorthfield Council: household of 3, two bedrooms, E17. Case opened and added to the queue.

Built for

Temporary accommodation Emergency placements Private sector leasing Supported housing Recovery housing Care homes

The problem

Most providers run on inboxes, spreadsheets and memory.

Referrals sit in someone's Outlook. Certificates live in a shared drive. Incentives are chased from a sheet only one person understands. It works, until that person is on holiday, a council asks for evidence, or a certificate lapses.

Forwarded to everyone

Referrals lost in the inbox

Council emails and PDFs arrive all day. Someone has to read, retype and remember every one of them.

Somewhere in the shared drive

Certificates out of date

Gas, electrical and licence expiry dates are tracked by hand, until the day one slips through.

The big spreadsheet

Money nobody can see

Incentives, landlord payments and what each council still owes sit in a sheet that breaks when two people edit it.

Ask the one who knows

Knowledge in one head

Which officer said what, and what was promised to whom, walks out of the door when a person does.

The pressure on the sector

135,580

households in temporary accommodation in England on 31 March 2026, including 177,530 children.

Source: MHCLG statutory homelessness, Jan to Mar 2026

£2.8bn

spent by councils on temporary accommodation in 2024/25, up 25% in a single year.

Source: Shelter analysis, September 2025

10,792

landlord incentive payments, worth over £31m, made in 2024/25 by just the 37 councils that answered.

Source: Generation Rent FOI, September 2025

How it works

From the first email to the last payment. Nothing dropped.

Follow one household from the council's referral to the invoice being paid. Every step below is something the platform does today.

Step 1 of 8 · Read and filed

The referral files itself.

Council referrals arrive by email, often with a pack of PDFs. The platform reads them, opens a case and puts it in the queue before anyone has opened Outlook.

Follow-ups from the same officer are merged into the same case
Safeguarding and lone-working flags raised from the start
The council's 56-day duty clock shown on every case

New case from email · 07:42

Referred byNorthfield Council

Household1 adult, 2 children

Needs2 bed · step-free

FlagsSafeguarding

Duty clockDay 3 of 56

Read from 1 email and 2 PDFs, filed automatically

Illustration · sample data

Inside the platform

Screens your team will actually want to open.

Built with negotiators, finance staff and directors looking over our shoulder. Calm, quick and clear on a laptop, a tablet or a phone.

Every household, in order, with nothing missed.

The queue sorts itself by urgency and stage. Search by any phone number, however it was typed, and open the case with its full history.

Safeguarding, lone-working and right-to-rent fields
Duty clock and last contact on every row
A call-out view for ringing round

Referral queue 07700 900…

Household	Area	Needs	Flags	Clock
Household of 4	SE13	3 bed · ground	Safeguarding	Day 41
Single, 34	N15	Studio / 1 bed	None	Day 12
Couple, 2 children	CR0	2 bed	Lone working	Day 9
Household of 3	E17	2 bed · step-free	None	Day 3
Single parent, 1	SE6	1 bed	None	Day 2

Illustration · sample data

Automation

Your inbox, read for you.

Forward your shared inbox and the platform does the first pass. It reads each email and attachment, works out what it is, and files it to the right home, household or deal. Anything unclear waits under Needs a look, and every filing can be undone.

Housing Options, Northfield CouncilSubject: Referral, family of three, 2 bed needed

Please find attached a referral for Ms A, a household of one adult and two children. They need a two-bedroom home, ideally step-free, near the E17 area for school. Please note the safeguarding concern in section 4.

referral-form.pdf assessment.pdf

Case opened filed automatically

What was placed, paid and promised last week, in the director's inbox first thing.

Every Monday

Finance, built in

The money side, joined to the work.

Most systems stop at the signature. This one carries on. Every sign-up becomes a deal, every deal an invoice, every payment a matched bank line. Directors see the whole picture, and finance stops retyping.

The sheet

Your deals laid out like the spreadsheet you know, with copy and paste from Excel.

Chase ladder

Four, six and eight week chase points, with one-press actions.

Bank matching

Statement lines matched to payments, never counted twice.

Placements and margins

Requested to settled, with what you kept by partner and month.

Expenses and pay

Costs and salaries in one place, with payslips read by AI.

Renewals

Licences, insurance and subscriptions flagged before they lapse.

Accountant's pack

Year-end CSVs and a zip of documents, ready to hand over.

Open banking

Bank lines arriving on their own each day. On the roadmap.

Overview this month

£64,500In the pipeline

£18,400Over 6 weeks unpaid

7Landlords waiting

The sheet October

Deal	Council	Incentive	Landlord	Stage
0412	Northfield	£2,000	£1,500	Invoiced
0409	Riverside	£2,500	£1,800	Settled
0405	Eastgate	£1,500	£1,100	Landlord owed
0398	Northfield	£2,000	£1,400	Council paid

Illustration · sample data

Your whole team

Everyone sees what they need. Nobody sees more.

Add the whole team, each with a role that decides what they can see and change. Directors, negotiators, finance, support staff and read-only partners all work from the same live records, and screens update as colleagues work.

Activity today

AK opened the case for Household of 409:12

JT updated the EICR date on 22 Alder Close09:20

SB marked invoice 0398 as paid10:02

SB applied 3 chases prepared by the assistant10:05

RoleCH£S

DRDirectorEverything, including money and settings

NGNegotiatorReferrals, homes, viewings and sign-ups

FIFinanceDeals, invoices, bank and landlord payments

SWSupport workerTheir own residents, notes and visits

VOView onlyCan follow progress, cannot change anything··

C cases · H homes · £ money · S settings. Example roles: yours are set up to match your team.

placements-FINAL-v7.xlsxbefore

ABCD1TenantCouncilIncentivePaid?2Ms ANorthfld2000chase!!3Mr BRiverside2,500yes4Ms C (see email)Eastgate?no5Mr DNorthfield2000yes 12/9

Deals after

Ms A · NorthfieldChase · 6 weeks

Mr B · RiversideSettled

Ms C · EastgateIncentive missing

Mr D · NorthfieldPaid 12 Sep

Illustration · sample data

Bespoke, not boxed

Your spreadsheet, turned into software.

We don't ask your team to change how they work to fit a product. We sit with the sheet they rely on, keep what works, and build the screens around it. When the way you work changes, the platform changes with you.

Your stages, your words and your columns
Tools made for one job, like a call-out sheet laid out the way your team rings round
Your history brought across, so nothing starts from zero
Your logo, your colours and your own web address
Changes flagged on screen by your team and picked up by ours

Roadmap

Needs, goals and key work sessions recorded per resident, with reviews that come round on time.

Support & care

Ready for what is coming

New rules mean new paperwork. Let the platform carry it.

Housing law is changing fast. Each change creates records to keep and deadlines to meet. These are the ones we are building towards with providers now.

In force since 1 May 2026

Renters' Rights Act 2025

The new tenancy system applies to new and existing tenancies, ending section 21 evictions and fixed terms.

In use: tenancy dates on every sign-up. Roadmap: tenancy packs and notice tracking.

Source: MHCLG implementation roadmap

London registers 15 Jul to 14 Oct 2027

Private rented sector database

Landlords register every property for £65 a year, with gas, electrical and EPC evidence. Rollout begins on 15 December 2026.

In use: gas, EICR and EPC held and dated on every home. Roadmap: registration-ready export for landlords.

Source: Government Housing Hub

Consultation closes 18 Dec 2026

Awaab's Law beyond social housing

Already in force for social landlords. The government is consulting on extending it to private tenancies and to licences, including temporary accommodation and supported housing.

Roadmap: repair and hazard clocks, with every access attempt logged.

Source: GOV.UK consultation

Draft regulations published 15 Oct 2026

Supported housing licensing

Councils will license supported housing. Licence holders must meet the National Supported Housing Standards and assess each resident's needs on moving in or within four weeks.

In design: support plans, four-week assessment alerts and a licence evidence pack.

Source: GOV.UK draft regulations

Implementation date 2035

Decent Homes in temporary accommodation

The government intends to apply the reformed Decent Homes Standard to temporary accommodation wherever possible, and wants landlords to act now.

Roadmap: inspection visits and a condition record for every home.

Source: Government response, 22 June 2026

In force since June 2026

Data protection complaints

People must have a clear way to complain about how their data is used. Complaints are acknowledged within 30 days and the outcome reported.

In use: an audit trail of who opened each record. Roadmap: a complaints log with a 30-day clock.

Source: ICO, 23 June 2026

This is a summary to show how the platform helps, not legal advice. Dates were checked in October 2026.

Where it started

Built on the ground in London, not in a boardroom.

The platform began inside a London housing company that places households for borough councils. Every screen was shaped by the people using it each day, one piece of feedback at a time. That is the standard every new provider gets.

Photo: Bert Seghers, CC0

One foundation, three editions

Shaped for the way your sector works.

The same secure foundations, with the screens, records and reports each kind of provider needs.

In daily use

Temporary and emergency accommodation

Council referrals, duty clocks and matching
Certificates and compliance on every home
Incentive deals, invoices and the chase ladder
A private portal for each council

In design

Supported and recovery housing

Support plans and key work sessions
Class timetables and attendance registers
Safeguarding and incident logs
Outcomes and evidence for commissioners
Move-on tracking

In design

Care homes

Rotas, cover and handovers
Training and checks in one matrix
Incidents and inspection readiness
Rooms, enquiries and admissions

Security and data

Built for sensitive records from day one.

Housing records hold health, safeguarding and money details. The platform treats them that way, from the database up.

Hosted in London

Your database and files are stored in London, and the app runs from London too.

Sign-in done properly

Accounts approved by an admin, passwords from known breaches refused, and two-step codes checked right down to the database.

Security on every row

Every table checks who is asking before it answers, so a role holds even if a screen gets it wrong.

A full audit trail

Who changed what, and who opened which client record, kept in a history nobody can edit.

AI that asks first

AI prepares, a person presses Apply, with monthly caps. Our AI provider's terms do not allow training on your data.

Your data, your way out

Export everything whenever you like, under a written data processing agreement.

Working together

From a first call to the tool your team reaches for.

Walkthrough

We show you the platform on sample data and listen to how your days actually run.

Map it out

We go through your sheets, inboxes and forms together and agree what your first version does.

Shape and move in

We build the platform around your process and bring your existing records across.

Run and improve

We host, support and keep improving it. Your team flags changes on screen and we act on them.

Questions

What providers ask us.

Anything else, ask it on the walkthrough.

Is this off-the-shelf software?

No. Every provider gets its own platform, shaped around how its team already works. The foundations are proven in daily use, so you are not paying for us to start from nothing, but the screens, words, stages and reports are yours.

We run everything on spreadsheets. Can you bring that across?

Yes, and that is usually where we start. We read your sheets with you, keep the views your team relies on, and bring the history in so nothing is lost on day one. If the team wants to keep its spreadsheet, the platform can read it every morning and stay in step with it.

Who owns the data?

You do. Your data sits in its own database, you can export it whenever you like, and we act only on your instructions as your data processor, under a written data processing agreement.

Where is it hosted?

Your database and files are stored in London, and the app runs from London too. Where AI reads an email or document, that step is handled by our AI provider under terms that do not allow training on your data, and we tell you exactly which features use it.

Can councils and partners see anything?

Only what you choose. A council can have a private link to browse your available homes and put a client forward, and referrers can follow their clients' progress without seeing sensitive details.

Does it work on a phone?

Yes. It installs from the browser on any phone or tablet, so the team can check a case, log a viewing or file a certificate from the doorstep.

What happens when we need something new?

Tell us. The team can flag anything on screen and it lands on our board. Small changes go out quickly, and bigger tools are planned with you.

Is it only for temporary accommodation?

Temporary and emergency accommodation is where it was built. The same foundations are being shaped for supported housing, recovery housing and care, where registers, support plans, rotas and outcomes matter most.

Book a walkthrough

Bring us your spreadsheet.

A short call, your screen and ours. We show you the platform on sample data and ask how your team works today. Pricing is shaped around your team and the tools you choose, so we talk it through once we understand what you need.

Prefer email? semir@bozmaps.com

A front door on a brick terrace — Every case ends at a front door.Photo: Peter Boccia, CC0

Designed, built and hosted by BozApps · a UK software studio